1. Patient information is never discussed in public areas.
2. Conversations with the patient/family regarding confidential
information are not held in public areas, particularly waiting
rooms.
3. Telephone intercom paging announcements do not include patient
information.
4. Phone conversations are in held in areas where confidential
information cannot be overheard.
5 Except for the patient's name, confidential patient information
is not called out into the waiting room or discussed in transit
to the examination room.
6 Patient lists, including scheduled procedures and appointment
types and notes, with information beyond room assignments are
not readily visible by patients or visitors.
7 Patient records are filed in storage cabinets and rooms are
locked.
8 Dictation is completed in an area where confidential information
can not be overheard.
9 At the front desk or examination rooms, documents with patient
information are kept face down or concealed to avoid observation
by patients or visitors. Only authorized MCR and Hospital personal
have access to confidential information.
10 Paper records and medical charts are stored or filed to avoid
observation by patients or visitors.
11 Physical access to fax machines and printers is limited to
authorized personnel.
12 Confidential information is not left on an unattended printer,
photocopier or fax machine, unless these devices are in a secure
area.
13 Release of confidential information is done by staff specifically
authorized to do so.
14 Answering machines are turned down so information being left
cannot be overhead by other staff or visitors.
15 Confidential information is discarded by shredding and placing
in an appropriate container.
16 Confidential information should remain in the medical record.
Medical records should never be removed from the MCR Call Center
or Hospital.
17 Confidential information should not be copied or removed in
any form from the MCR Call Center or Hospital without appropriate
approval.
18 Computer monitors are positioned away from common areas to
avoid observation by visitors.
19 The screens on unattended computers are returned to a logon
screen. IDs and passwords are never shared.
20 Workstations are not shared by individuals that have different
levels of confidential information clearance.
21 Visitors and patients are appropriately escorted to ensure
they do not access staff areas.
22 Visitors are never permitted in areas that may contain confidential
information.
